The Fine Print.

How payment works:

When starting a paid subscription (Professional version), you will be billed monthly for the number of user (login) accounts you have, on approximately the first day of each calendar month once you establish your subscription, until the accounts are cancelled. If you add login accounts to a paid subscription or start a subscription in the middle of a billing period (calendar month), you will first be billed for the remaining portion of the current billing period for those new accounts. They will then be on a regular billing cycle with all of your other accounts thereafter.

Methods of payment:

We accept Visa, Mastercard and American Express.

Currency:

All transactions are conducted in US dollars.

Taxes:

Canadian residents will be charged 5% GST.

Cancelling an account:

You can cancel your account at any time. If you are on a paid subscription, you will not be billed again, provided you have given us at least 7 days notice before the end of the month (so we can process your cancellation before generating charges for the upcoming month).

Returns/Refunds:

If you cancel a paid subscription with at least 7 days before your next billing period (month), you will not be billed for the following month. Unfortunately, there are no refunds for partial months.

What happens to your data when you cancel:

When an account is cancelled, all data associated with that account is immediately deleted and will no longer be retrievable. Before cancelling an account be sure to archive your data and documents. Information on doing so is available in HACCP Control Point.